Dimitrios Buhalis
Papers
5
Total Citations
408
H-Index
5
About
Dimitrios Buhalis is a pioneering scholar at the forefront of technology-driven transformation in hospitality and tourism. His research primarily focuses on the adoption and diffusion of smart technologies, artificial intelligence (AI), and service robots within the industry. Buhalis has made seminal contributions by developing frameworks that explain how hotels and cruise operators integrate robotic and digital innovations. Notably, his 2022 global study on factors affecting hotel managers’ intentions to adopt robotic technologies has garnered 135 citations, establishing a foundational understanding of managerial decision-making in this space. He further advanced the field by proposing an anthropomorphism-based typology of AI robots (2024, 65 citations), which classifies robots based on attributes and applications, and by examining how perceived risk and information security influence customer acceptance of service robots (2023, 76 citations). His work on the “Smart Cruise Ecosystem” framework (2022, 79 citations) maps the diffusion of smart technologies in cruise tourism. With over 53 citations for his studies on utilitarian and hedonic values driving customer behavioral intentions, Buhalis’s research is highly influential, shaping both academic discourse and practical strategies for technology deployment in modern hospitality.
Research Focus
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