Hospitality industry

Developing and validating a service robot integration willingness scale

Lu Lu, Ruiying Cai, Doğan Gürsoy

Citations: 941 • 2019

Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate

Jun Li, Mark A. Bonn, Ben Haobin Ye

Citations: 759 • 2019

Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots

Ronan de Kervenoael, Rajibul Hasan, Alexandre Schwob, Edwin Goh

Citations: 577 • 2019

Exploring customer experiences with robotics in hospitality

Vincent Wing Sun Tung, Norman Au

Citations: 463 • 2018

Adoption of robots and service automation by tourism and hospitality companies

Stanislav Ivanov, Craig Webster, Katerina Berezina

Citations: 420 • 2019

Progress on robotics in hospitality and tourism: a review of the literature

Stanislav Ivanov, Ulrike Gretzel, Katerina Berezina, Μαριάννα Σιγάλα, Craig Webster

Citations: 395 • 2019

The potential for tourism and hospitality experience research in human-robot interactions

Vincent Wing Sun Tung, Rob Law

Citations: 390 • 2017

Enhancing hospitality experience with service robots: the mediating role of rapport building

Hailian Qiu, Minglong Li, Boyang Shu, Billy Bai

Citations: 386 • 2019

Applications and Implications of Service Robots in Hospitality

Aarni Tuomi, Iis Tussyadiah, Jason L. Stienmetz

Citations: 369 • 2020

Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services

Hongxia Lin, Oscar Hengxuan, Doğan Gürsoy

Citations: 368 • 2019

Marketing robot services in hospitality and tourism: the role of anthropomorphism

Jamie Murphy, Ulrike Gretzel, Juho Pesonen

Citations: 360 • 2019

Investigating an innovative service with hospitality robots

Chun‐Min Kuo, Licheng Chen, Chin-Yao Tseng

Citations: 354 • 2017

Beware hospitality industry: the robots are coming

John T. Bowen, Cristian Morosan

Citations: 295 • 2018

Consumer Evaluation of Hotel Service Robots

Iis Tussyadiah, Sangwon Park

Citations: 295 • 2017

Frontline robots in tourism and hospitality: service enhancement or cost reduction?

Daniel Belanche, Luis V. Casaló, Carlos Flavián

Citations: 285 • 2020

Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications

Vignesh Yoganathan, Victoria‐Sophie Osburg, Werner H. Kunz, Waldemar Toporowski

Citations: 259 • 2021

Robots in tourism: A research agenda for tourism economics

Stanislav Ivanov, Craig Webster

Citations: 230 • 2019

Friendly or competent? The effects of perception of robot appearance and service context on usage intention

Xing Liu, Xiao Yi, Lisa C. Wan

Citations: 228 • 2021

Service robots in the hospitality industry: The case of Henn-na hotel, Japan

Jo�ão Reis, Nuno Mel�ão, Juliana Salvadorinho, Bárbara Soares, Ana Rosete

Citations: 217 • 2020

Hotel managers’ perceptions towards the use of robots: a mixed-methods approach

Stanislav Ivanov, Faruk Seyitoğlu, Martina Markova

Citations: 217 • 2020