Qingxiang An
Papers
1
Total Citations
53
H-Index
1
About
Qingxiang An is a rising scholar in hospitality and tourism research, with a focus on the intersection of technology adoption and consumer behavior. Her work primarily explores how emerging technologies, particularly service robots, reshape customer experiences and decision-making in hotel settings. An’s most cited paper, “Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values” (2023, 53 citations), makes a significant contribution by unpacking the dual drivers—practical benefits and emotional satisfaction—that influence guests’ willingness to embrace robotic services. She further examines how individual traits like innovativeness and perceptions of ease of use and compatibility shape these value perceptions, offering actionable insights for hospitality managers integrating automation. This research bridges theoretical gaps in technology acceptance models within service contexts, providing a nuanced framework for understanding human-robot interaction. An’s work is increasingly influential among scholars studying service innovation, with her citation count reflecting growing interest in post-pandemic hospitality automation. Her findings not only advance academic discourse but also guide industry practitioners in designing robot-assisted services that align with guest expectations, marking her as a key voice in the future of smart tourism.
Research Focus
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Top Papers
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