Hospitality

Developing and validating a service robot integration willingness scale

Lu Lu, Ruiying Cai, Doğan Gürsoy

Citations: 941 • 2019

Adoption of AI-based chatbots for hospitality and tourism

Rajasshrie Pillai, Brijesh Sivathanu

Citations: 884 • 2020

Effects of COVID-19 on hotel marketing and management: a perspective article

Yangyang Jiang, Jun Wen

Citations: 836 • 2020

What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry

Corina Pelău, Dan‐Cristian Dabija, Irina Ene

Citations: 804 • 2021

Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate

Jun Li, Mark A. Bonn, Ben Haobin Ye

Citations: 759 • 2019

From high-touch to high-tech: COVID-19 drives robotics adoption

Zhanjing Zeng, Po‐Ju Chen, Alan A. Lew

Citations: 577 • 2020

Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots

Ronan de Kervenoael, Rajibul Hasan, Alexandre Schwob, Edwin Goh

Citations: 577 • 2019

Exploring customer experiences with robotics in hospitality

Vincent Wing Sun Tung, Norman Au

Citations: 463 • 2018

Adoption of robots and service automation by tourism and hospitality companies

Stanislav Ivanov, Craig Webster, Katerina Berezina

Citations: 420 • 2019

Progress on robotics in hospitality and tourism: a review of the literature

Stanislav Ivanov, Ulrike Gretzel, Katerina Berezina, Μαριάννα Σιγάλα, Craig Webster

Citations: 395 • 2019

The potential for tourism and hospitality experience research in human-robot interactions

Vincent Wing Sun Tung, Rob Law

Citations: 390 • 2017

Enhancing hospitality experience with service robots: the mediating role of rapport building

Hailian Qiu, Minglong Li, Boyang Shu, Billy Bai

Citations: 386 • 2019

Applications and Implications of Service Robots in Hospitality

Aarni Tuomi, Iis Tussyadiah, Jason L. Stienmetz

Citations: 369 • 2020

Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services

Hongxia Lin, Oscar Hengxuan, Doğan Gürsoy

Citations: 368 • 2019

Marketing robot services in hospitality and tourism: the role of anthropomorphism

Jamie Murphy, Ulrike Gretzel, Juho Pesonen

Citations: 360 • 2019

Impact of AI and robotics in the tourism sector: a critical insight

Samala Nagaraj, Bharath Shashanka Katkam, Raja Shekhar Bellamkonda, Raul V. Rodriguez

Citations: 355 • 2020

Investigating an innovative service with hospitality robots

Chun‐Min Kuo, Licheng Chen, Chin-Yao Tseng

Citations: 354 • 2017

Beware hospitality industry: the robots are coming

John T. Bowen, Cristian Morosan

Citations: 295 • 2018

Consumer Evaluation of Hotel Service Robots

Iis Tussyadiah, Sangwon Park

Citations: 295 • 2017

Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda

Mouna Knani, Saïd Echchakoui, Riadh Ladhari

Citations: 293 • 2022