Suja Chaulagain
Papers
2
Total Citations
188
H-Index
2
About
Dr. Suja Chaulagain is a leading scholar in hospitality technology, whose research illuminates the critical intersection of human behavior and robotic innovation. Her work primarily explores the adoption of service robots in hotels, examining both the managerial and customer perspectives. In her highly cited 2022 global study (135 citations), she identified the key factors influencing hotel managers’ intentions to adopt robotic technologies, providing a foundational framework for industry decision-makers. Building on this, her 2023 investigation (53 citations) delved into the guest experience, revealing how utilitarian and hedonic values—shaped by innovativeness, ease of use, and compatibility—drive customers’ behavioral intentions toward service robots. By bridging the gap between technological implementation and consumer psychology, Dr. Chaulagain’s research offers actionable insights for hospitality leaders navigating automation. Her work is essential reading for students and researchers interested in the future of service robotics, demonstrating how perceived value and user readiness are pivotal to successful technology integration in the hospitality sector.
Research Focus
Key Achievements
Top Papers
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