Olimpia State
Papers
3
Total Citations
264
H-Index
3
About
Dr. Olimpia State is a leading researcher at the intersection of hospitality management and emerging technology, whose work is shaping how the global hotel industry understands and adopts robotic automation. Her research primarily investigates the behavioral and psychological factors driving both customer acceptance and managerial implementation of service robots. Dr. State’s most influential work, a global study on hotel managers’ intentions to adopt robotic technologies (135 citations), provides a foundational framework for understanding organizational decision-making in this space. She has further explored the critical roles of perceived risk and information security in customer adoption (76 citations), and has demonstrated how utilitarian and hedonic values drive guests’ behavioral intentions toward robotic services (53 citations). By bridging the gap between technological innovation and human behavior, Dr. State’s research offers actionable insights for hoteliers seeking to integrate automation while maintaining guest satisfaction. Her work is essential reading for scholars and practitioners navigating the digital transformation of hospitality.
Research Focus
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Top Papers
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