Stefanie Paluch

Westfälische Hochschule, RWTH Aachen University, Hanken School of Economics

Papers

20

Total Citations

3,562

H-Index

9

About

No biography available yet.

Research Focus

Service (business)19 · 3,558 citations
Business18 · 3,556 citations
Marketing18 · 3,556 citations
Artificial intelligence18 · 3,360 citations
Computer science18 · 3,360 citations
Robot17 · 3,355 citations
Service provider3 · 2,941 citations
Service design7 · 2,891 citations
Knowledge management8 · 2,854 citations
Software deployment5 · 2,194 citations
Process management6 · 2,158 citations
Software engineering4 · 2,141 citations

Key Achievements

9
H-Index
20
Papers
3,562
Total Citations
178
Avg Citations/Paper
🏆 Most Cited Paper
Brave new world: service robots in the frontline
2,082 citations · 2018
📈 Most Prolific Year: 2020 (4 Papers)
🤝 Key Collaborators: 17
🏛 Institutions: Westfälische Hochschule, RWTH Aachen University, Hanken School of Economics

Top Papers

  1. 1
    Brave new world: service robots in the frontline
    2,082 citations · 2018
  2. 2
    Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
    541 citations · 2020
  3. 3
    Service Robots: Drivers of Perceived Responsibility for Service Outcomes
    318 citations · 2019
  4. 4
    Service robots, agency and embarrassing service encounters
    200 citations · 2021
  5. 5
    “My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots
    165 citations · 2021
  6. 6
    Artificial Intelligence and Robots in the Service Encounter
    58 citations · 2020
  7. 7
    Metaperception benefits of service robots in uncomfortable service encounters
    53 citations · 2024
  8. 8
    Service Robots and the Future of Services
    44 citations · 2020
  9. 9
    Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?
    42 citations · 2020
  10. 10
    Service Robots, Agency, and Embarrassing Service Encounters
    9 citations · 2021

Key Collaborators

WHWerner H. Kunz15 shared papersJWJochen Wirtz14 shared papersVPValentina Pitardi6 shared papersVNVinh Nhat Lu3 shared papersPGPaul G. Patterson3 shared papersTGThorsten Gruber3 shared papersAMAntje Martins3 shared papersMJMoritz Jörling2 shared papersSTSven Tuzovic2 shared papersHFHeiko F. Holz1 shared papersTWThomas Wittkop1 shared papersJWJochen Wirtz1 shared papersCJChanaka Jayawardhena1 shared papersRBRobert Böhm1 shared papersAKAlexander Kies1 shared papersNHNima Heirati1 shared papersJWJochen Wirtz1 shared papers
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