Alexander Kies

Papers

Total Citations

165

H-Index

About

Dr. Alexander Kies is a pioneering researcher at the intersection of service management, technology adoption, and organizational behavior. His work fundamentally explores how emerging technologies reshape workplace dynamics, with a particular focus on the human-technology interface in service environments. His most influential contribution, “'My colleague is a robot' – exploring frontline employees' willingness to work with collaborative service robots” (2021, 165 citations), introduced a groundbreaking framework that examines how service employees perceive and accept robotic coworkers. This work has become essential reading for scholars and practitioners navigating the integration of artificial intelligence into customer-facing roles. Dr. Kies’s research illuminates the psychological and social factors that determine whether employees embrace or resist collaborative robots, offering critical insights for service organizations undergoing digital transformation. His findings have significant implications for workforce training, job design, and change management in an increasingly automated world. Through his rigorous empirical studies and conceptual innovations, Dr. Kies has established himself as a leading voice on the future of work, helping to bridge the gap between technological possibility and human readiness in service contexts.