Werner H. Kunz

University of Massachusetts Boston, Boston College, Boston University

Papers

23

Total Citations

3,692

H-Index

11

About

No biography available yet.

Research Focus

Business21 · 3,686 citations
Marketing21 · 3,686 citations
Service (business)21 · 3,679 citations
Computer science20 · 3,479 citations
Artificial intelligence16 · 3,194 citations
Robot16 · 3,192 citations
Service design9 · 3,024 citations
Service provider3 · 2,876 citations
Knowledge management8 · 2,813 citations
Process management8 · 2,281 citations
Software deployment5 · 2,194 citations
Software engineering4 · 2,141 citations

Key Achievements

11
H-Index
23
Papers
3,692
Total Citations
161
Avg Citations/Paper
🏆 Most Cited Paper
Brave new world: service robots in the frontline
2,082 citations · 2018
📈 Most Prolific Year: 2021 (6 Papers)
🤝 Key Collaborators: 19
🏛 Institutions: University of Massachusetts Boston, Boston College, Boston University

Top Papers

  1. 1
    Brave new world: service robots in the frontline
    2,082 citations · 2018
  2. 2
    Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
    541 citations · 2020
  3. 3
    Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications
    259 citations · 2021
  4. 4
    Corporate Digital Responsibility in Service Firms and Their Ecosystems
    253 citations · 2022
  5. 5
    Service robots, agency and embarrassing service encounters
    200 citations · 2021
  6. 6
    Living and working with service robots: a TCCM analysis and considerations for future research
    116 citations · 2022
  7. 7
    Metaperception benefits of service robots in uncomfortable service encounters
    53 citations · 2024
  8. 8
    Service Robots and the Future of Services
    44 citations · 2020
  9. 9
    Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?
    42 citations · 2020
  10. 10
    Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications
    17 citations · 2021

Key Collaborators

JWJochen Wirtz16 shared papersSPStefanie Paluch15 shared papersVPValentina Pitardi6 shared papersTGThorsten Gruber3 shared papersPGPaul G. Patterson3 shared papersAMAntje Martins3 shared papersVNVinh Nhat Lu3 shared papersVOVictoria‐Sophie Osburg2 shared papersVYVignesh Yoganathan2 shared papersJTJames Tarbit2 shared papersWTWaldemar Toporowski2 shared papersNHNicole Hartley2 shared papersADArne De Keyser2 shared papersJWJochen Wirtz1 shared papersJWJochen Wirtz1 shared papersCJChanaka Jayawardhena1 shared papersAEAli Emrouznejad1 shared papersVCVincent Charles1 shared papersNHNima Heirati1 shared papers
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