Papers
3
Total Citations
232
H-Index
3
About
Xiaoya Zhang is a multidisciplinary researcher whose work spans the intersection of hospitality technology, artificial intelligence, and autonomous robotic systems. Her scholarship has made particularly significant strides in understanding how service robots are transforming the hotel and tourism industries. In her highly influential 2020 studies, Zhang investigated consumer responses to robot-delivered hotel services, developing and empirically validating an acceptance model that examines how guests perceive and engage with AI-driven hospitality technologies. These two works alone have garnered nearly 230 citations combined, reflecting the field's urgent need for rigorous frameworks around emerging service automation. Beyond consumer behavior, Zhang's research extends into cutting-edge robotics engineering, as demonstrated by her 2023 work introducing the OA-Bug algorithm — an innovative olfactory-auditory navigation system enabling swarm robots to collaborate effectively in GPS-denied environments, drawing inspiration from animal sensory cooperation. This breadth of inquiry positions Zhang as a distinctive voice capable of bridging human-centered hospitality research with advanced robotic systems design. Her contributions are increasingly relevant as industries worldwide grapple with integrating autonomous technologies into everyday consumer experiences, making her an important scholar for students interested in AI, service innovation, and human-robot interaction.
Research Focus
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