Advertising

Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses

Martin Mende, Maura L. Scott, Jenny van Doorn, Dhruv Grewal, Ilana Shanks

Citations: 1098 • 2019

Eliza in the uncanny valley: anthropomorphizing consumer robots increases their perceived warmth but decreases liking

Seoyoung C. Kim, Bernd H. Schmitt, Nadia Magnenat‐Thalmann

Citations: 468 • 2019

Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services

Hongxia Lin, Oscar Hengxuan, Doğan Gürsoy

Citations: 368 • 2019

An affective guide robot in a shopping mall

Takayuki Kanda, Masahiro Shiomi, Zenta Miyashita, Hiroshi Ishiguro, Norihiro Hagita

Citations: 297 • 2009

A Communication Robot in a Shopping Mall

Takayuki Kanda, Masahiro Shiomi, Zenta Miyashita, Hiroshi Ishiguro, Norihiro Hagita

Citations: 296 • 2010

Humanlike robots as employees in the hotel industry: Thematic content analysis of online reviews

Joanne Yu

Citations: 259 • 2019

Young Russian adults' attitudes towards the potential use of robots in hotels

Stanislav Ivanov, Craig Webster, Aleksandra Garenko

Citations: 255 • 2018

Robots do not judge: service robots can alleviate embarrassment in service encounters

Jana Holthöwer, Jenny van Doorn

Citations: 251 • 2022

Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors

Seong Soo

Citations: 248 • 2020

New Product Search Over Time: Past Ideas in Their Prime?

Riitta Katila

Citations: 243 • 2002

Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?

Jinsoo Hwang, Ja Young Choe, Heather Markham Kim, Jinkyung Jenny Kim

Citations: 233 • 2021

The Emergence of Service Robots at Restaurants: Integrating Trust, Perceived Risk, and Satisfaction

Kyung Hwa Seo, Jee Hye Lee

Citations: 232 • 2021

Artificial Intelligence in News Media: Current Perceptions and Future Outlook

Mathias‐Felipe de‐Lima‐Santos, Wilson Ceron

Citations: 230 • 2021

Blurring lines between fiction and reality: Perspectives of experts on marketing effectiveness of virtual influencers

Evangelos Moustakas, Nishtha Lamba, Dina Kamal Mahmoud

Citations: 230 • 2020

Friendly or competent? The effects of perception of robot appearance and service context on usage intention

Xing Liu, Xiao Yi, Lisa C. Wan

Citations: 228 • 2021

Examining the effects of robotic service on brand experience: the moderating role of hotel segment

A. Chan, Vincent Wing Sun Tung

Citations: 225 • 2019

Anthropomorphism and customers’ willingness to use artificial intelligence service agents

Yang Yang, Yue Liu, Xingyang Lv, Jin Ai, Yifan Li

Citations: 225 • 2021

Evaluating public acceptance of autonomous delivery robots during COVID-19 pandemic

Agnivesh Pani, Sabyasachee Mishra, Mihalis Golias, Miguel Figliozzi

Citations: 225 • 2020

Interaction between hotel service robots and humans: A hotel-specific Service Robot Acceptance Model (sRAM)

Laura Fuentes Moraleda, Patricia Díaz-Pérez, Alicia Orea-Giner, Ana Isabel Muñoz Mazón, Teresa Villacé-Molinero

Citations: 211 • 2020

Guests’ perceptions of robot concierge and their adoption intentions

Hyejo Hailey Shin, Miyoung Jeong

Citations: 210 • 2020