Service robot

Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI

Markus Blut, Cheng Wang, Nancy V. Wünderlich, Christian Brock

Citations: 1033 • 2021

Developing and validating a service robot integration willingness scale

Lu Lu, Ruiying Cai, Doğan Gürsoy

Citations: 941 • 2019

Service robot implementation: a theoretical framework and research agenda

Daniel Belanche, Luis V. Casaló, Carlos Flavián, Jeroen Schepers

Citations: 652 • 2019

Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic

Seongseop Kim, Jungkeun Kim, Frank Badu‐Baiden, Marilyn Giroux, Youngjoon Choi

Citations: 543 • 2020

Service robots in the domestic environment

Jodi Forlizzi, Carl DiSalvo

Citations: 509 • 2006

Service robots in hotels: understanding the service quality perceptions of human-robot interaction

Youngjoon Choi, Miju Choi, Munhyang Oh, Seongseop Kim

Citations: 483 • 2019

To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?

Sungwoo Choi, Anna S. Mattila, Lisa E. Bolton

Citations: 448 • 2020

Non-contact video-based pulse rate measurement on a mobile service robot

Ronny Stricker, Steffen Müller, Horst–Michael Groß

Citations: 420 • 2014

ARMAR-III: An Integrated Humanoid Platform for Sensory-Motor Control

Tamim Asfour, K. Regenstein, P. Azad, J. Schröder, Alexander Bierbaum, Nikolaus Vahrenkamp, R. Dillmann

Citations: 387 • 2006

Enhancing hospitality experience with service robots: the mediating role of rapport building

Hailian Qiu, Minglong Li, Boyang Shu, Billy Bai

Citations: 386 • 2019

Service Robots: Drivers of Perceived Responsibility for Service Outcomes

Moritz Jörling, Robert Böhm, Stefanie Paluch

Citations: 318 • 2019

Robots at work: People prefer—and forgive—service robots with perceived feelings.

Kai Chi Yam, Yochanan Bigman, Pok Man Tang, Remus Ilieș, David De Cremer, Harold Soh, Kurt Gray

Citations: 314 • 2020

The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots

Christina Soyoung Song, Youn‐Kyung Kim

Citations: 312 • 2022

Multisensor-Based Human Detection and Tracking for Mobile Service Robots

Nicola Bellotto, Huosheng Hu

Citations: 309 • 2008

Consumer Evaluation of Hotel Service Robots

Iis Tussyadiah, Sangwon Park

Citations: 295 • 2017

Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success

Daniel Belanche, Luis V. Casaló, Carlos Flavián, Jeroen Schepers

Citations: 292 • 2020

Frontline robots in tourism and hospitality: service enhancement or cost reduction?

Daniel Belanche, Luis V. Casaló, Carlos Flavián

Citations: 285 • 2020

Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery

Oscar Hengxuan, Shizhen Jia, Yafang Li, Doğan Gürsoy

Citations: 272 • 2021

Robots do not judge: service robots can alleviate embarrassment in service encounters

Jana Holthöwer, Jenny van Doorn

Citations: 251 • 2022

Who gets the blame for service failures? Attribution of responsibility toward robot versus human service providers and service firms

Xuying Leo, Young Eun Huh

Citations: 245 • 2020