Lina Zhong
Papers
1
Total Citations
15
H-Index
1
About
Lina Zhong is a leading researcher in human-robot interaction, with a particular focus on service robots in hospitality settings. Her most-cited work, the 2019 study "Robot Rooms": How Guests Use and Perceive Hotel Robots, examines guest experiences across 88 hotels in China, revealing that while robots are frequently used for simple tasks like turning on lights or switching off TVs, they often struggle with more complex requests. This foundational research, with 15 citations, has shaped how the industry understands the practical limitations and user acceptance of robotic assistants. Zhong's contributions are especially valuable for identifying the critical gap between robot capabilities and user expectations, a key challenge in deploying autonomous systems in real-world environments. Her work continues to influence both academic research and commercial implementations, providing essential insights for designing more responsive and user-friendly service robots.
Research Focus
Key Achievements
Top Papers
- 1"Robot Rooms": How Guests Use and Perceive Hotel Robots15 citations · 2019