Kuldeep Singh

Papers

Total Citations

H-Index

About

Dr. Kuldeep Singh stands at the forefront of digital transformation in tourism and hospitality, exploring how artificial intelligence and robotics reshape customer experiences. His seminal 2024 work, "Understanding the Impact of Artificial Intelligence and Robotics in the Tourism and Hospitality Industry Through Customer Experience," has already garnered 4 citations, signaling growing recognition of his contributions. Singh's research critically examines how AI systems can perform complex tasks with unprecedented accuracy and efficiency, addressing the pressing need for deeper investigation into automation's role in service industries. He identifies key gaps in current literature, arguing that while AI's potential is vast, the hospitality sector requires more extensive research to fully harness these technologies. His work bridges theoretical frameworks with practical applications, offering insights into how intelligent systems can enhance guest satisfaction while maintaining human-centric service. As the tourism industry increasingly adopts robotic concierges and AI-driven personalization, Singh's research provides essential guidance for practitioners and academics alike. His findings are particularly relevant for students and researchers exploring the intersection of emerging technologies and experiential service delivery, positioning him as a vital voice in understanding how automation can complement rather than replace human hospitality.