Preeti Jain

Papers

Total Citations

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About

Dr. Preeti Jain is a leading voice at the intersection of artificial intelligence and service industries, with a primary focus on how emerging technologies reshape customer experiences in tourism and hospitality. Her most-cited work, "Understanding the Impact of Artificial Intelligence and Robotics in the Tourism and Hospitality Industry Through Customer Experience" (2024), has already garnered 4 citations, establishing her as an early authority in this rapidly evolving field. Jain's research critically examines how AI-driven systems and robotics can perform complex tasks with greater precision and efficiency, while fundamentally altering how customers interact with service providers. She has identified a pressing need for expanded investigation into AI's role in hospitality, arguing that current understanding lags behind technological capabilities. Her contributions bridge the gap between technological innovation and practical service delivery, offering frameworks for businesses to integrate AI while maintaining customer-centric approaches. Jain's work is particularly notable for its forward-looking perspective, anticipating how automation will transform everything from hotel check-ins to personalized travel recommendations. As AI continues to permeate the tourism sector, her research provides essential guidance for both academics and industry professionals navigating this technological revolution.