Fabiana Sepe
Papers
2
Total Citations
88
H-Index
1
About
Fabiana Sepe is a leading researcher at the intersection of service management, human-robot interaction, and consumer psychology. Her work primarily investigates how trust shapes customer attitudes and behaviors toward social service robots, particularly in hospitality and service contexts. Her most-cited paper, “Role of trust in customer attitude and behaviour formation towards social service robots” (2023, 87 citations), offers a foundational framework for understanding the psychological mechanisms that drive acceptance or resistance to robotic service agents. This contribution is pivotal for both academics and practitioners, as it bridges theoretical models of trust with real-world service design. Sepe’s research not only advances the literature on technology adoption but also provides actionable insights for industries deploying social robots. Her work has been recognized for its timely relevance, and she continues to shape discourse on how automation can coexist with human-centered service delivery. With a growing citation impact, Sepe is establishing herself as a key voice in the evolving field of service robotics and consumer trust.
Research Focus
Key Achievements
Top Papers
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