Expectancy theory

The determinants of home healthcare robots adoption: An empirical investigation

Ahmad Alaiad, Lina Zhou

Citations: 312 • 2014

Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery

Oscar Hengxuan, Shizhen Jia, Yafang Li, Doğan Gürsoy

Citations: 272 • 2021

Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor

Mengying Zhang, Doğan Gürsoy, Zhangyao Zhu, Si Shi

Citations: 176 • 2021

Facilitators and Barriers to Adopting Robotic-Assisted Surgery: Contextualizing the Unified Theory of Acceptance and Use of Technology

Christine BenMessaoud, Hadi Kharrazi, Karl F. MacDorman

Citations: 174 • 2011

A Robot Wrote This?

T. Franklin Waddell

Citations: 161 • 2017

Dancing with service robots: The impacts of employee-robot collaboration on hotel employees’ job crafting

Yue Song, Mengying Zhang, Jiajing Hu, Xingping Cao

Citations: 159 • 2022

Gracefully mitigating breakdowns in robotic services

Min Kyung Lee, Sara Kielser, Jodi Forlizzi, Siddhartha S Srinivasa, Paul E. Rybski

Citations: 145 • 2010

Exploring hotel guests' perceptions of using robot assistants

Yejin Lee, Seunghwan Lee, Dae-Young Kim

Citations: 133 • 2020

Gracefully mitigating breakdowns in robotic services

Min Kyung Lee, Sara Kiesler, Jodi Forlizzi, Siddhartha S Srinivasa, Paul E. Rybski

Citations: 118 • 2010

Socially Assistive Robots: Measuring Older Adults' Perceptions

Linda Beuscher, Jing Fan, Nilanjan Sarkar, Mary S. Dietrich, Paul Newhouse, Karen F. Miller, Lorraine C. Mion

Citations: 108 • 2017

Picking with a robot colleague: A systematic literature review and evaluation of technology acceptance in human–robot collaborative warehouses

Frédéric Jacob, Eric H. Grosse, Stefan Morana, Cornelius J. König

Citations: 98 • 2023

Acquisition and extinction of operant pain-related avoidance behavior using a 3 degrees-of-freedom robotic arm

Ann Meulders, Mathijs Franssen, Riet Fonteyne, Johan W.S. Vlaeyen

Citations: 92 • 2016

Role of trust in customer attitude and behaviour formation towards social service robots

Valentina Della Corte, Fabiana Sepe, Doğan Gürsoy, Anna Prisco

Citations: 87 • 2023

When your boss is a robot: Workers are more spiteful to robot supervisors that seem more human

Kai Chi Yam, E-Yang Goh, Ryan Fehr, Randy Lee, Harold Soh, Kurt Gray

Citations: 85 • 2022

Using chatbots for English language learning in higher education

Nagaletchimee Annamalai, Radzuwan Ab Rashid, Umair Munir Hashmi, Misrah Mohamed, Marwan Harb Alqaryouti, Ala Eddin Sadeq

Citations: 80 • 2023

Proposal for modeling social robot acceptance by retail customers: CAN model + technophobia

Áurea Subero-Navarro, Jorge Pelegrín Borondo, Eva Marina Reinares Lara, Cristina Olarte Pascual

Citations: 78 • 2021

Can Humanoid Service Robots Perform Better Than Service Employees? A Comparison of Innovative Behavior Cues

Ruth Stock, Moritz Merkle

Citations: 72 • 2018

Smile to pay: predicting continuous usage intention toward contactless payment services in the post-COVID-19 era

Crystal T. Lee, Ling-Yen Pan

Citations: 61 • 2022

Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants

Yao‐Chin Wang, Avraam Papastathopoulos

Citations: 49 • 2023

How do Consumers’ Gender and Rational Thinking Affect the Acceptance of Entertainment Social Robots?

Santiago Forgas‐Coll, Rubén Huertas-García, Antonio Andriella, Guillem Alenyà

Citations: 48 • 2021