HRI
Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery
Oscar Hengxuan, Shizhen Jia, Yafang Li, Doğan Gürsoy
- Year
- 2021
- Citations
- 272
Keywords
Formative assessmentContext (archaeology)RobotService (business)Expectancy theoryPsychologySocial robotComputer scienceService robotKnowledge management
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