Frank Mathmann

Papers

Total Citations

H-Index

About

Dr. Frank Mathmann is a leading researcher at the intersection of service technology, human-robot interaction (HRI), and healthcare innovation. His work critically examines how people form shared realities with non-human agents, particularly in collective service settings. In his highly cited 2024 paper, "Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots," Dr. Mathmann analyzed over 1,100 online hotel reviews to reveal how customers co-create meaning with service robots in social contexts—a foundational contribution to understanding dyadic HRI beyond isolated interactions. This work has already garnered 18 citations, signaling its rapid influence. More recently, his 2025 qualitative study on the sustained use of the social robot Ivy in intellectual disability care identified key facilitators and barriers from healthcare professionals’ perspectives, offering actionable insights for deploying assistive technologies in understaffed settings. By bridging service psychology, robotics, and healthcare delivery, Dr. Mathmann’s research provides a critical framework for designing robots that are not only functional but socially integrated. His work is essential reading for scholars and practitioners aiming to humanize technology in high-stakes environments.