Qualitative research

A review of social science on digital agriculture, smart farming and agriculture 4.0: New contributions and a future research agenda

Laurens Klerkx, Emma Jakku, Pierre Labarthe

Citations: 1150 • 2019

Grounded Cognition: Past, Present, and Future

Lawrence W. Barsalou

Citations: 973 • 2010

Effects of COVID-19 on hotel marketing and management: a perspective article

Yangyang Jiang, Jun Wen

Citations: 836 • 2020

Customer experience challenges: bringing together digital, physical and social realms

Ruth N. Bolton, Janet R. McColl‐Kennedy, Lilliemay Cheung, Andrew S. Gallan, Chiara Orsingher, Lars Witell, Mohamed Zaki

Citations: 814 • 2018

Exploring customer experiences with robotics in hospitality

Vincent Wing Sun Tung, Norman Au

Citations: 463 • 2018

Artificial intelligence for good health: a scoping review of the ethics literature

Kathleen Murphy, Erica Di Ruggiero, Ross Upshur, Donald J. Willison, Neha Malhotra, Jia Cai, Nakul Malhotra, Vincci Lui, Jennifer Gibson

Citations: 395 • 2021

The potential for tourism and hospitality experience research in human-robot interactions

Vincent Wing Sun Tung, Rob Law

Citations: 390 • 2017

Frontline Service Technology infusion: conceptual archetypes and future research directions

Arne De Keyser, Sarah Köcher, Linda Alkire, Cédric Verbeeck, Jay Kandampully

Citations: 362 • 2019

Beware hospitality industry: the robots are coming

John T. Bowen, Cristian Morosan

Citations: 295 • 2018

Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda

Mouna Knani, Saïd Echchakoui, Riadh Ladhari

Citations: 293 • 2022

Systematic Review of Research Trends in Robotics Education for Young Children

Sung Eun Jung, Eun-Sok Won

Citations: 275 • 2018

Humanlike robots as employees in the hotel industry: Thematic content analysis of online reviews

Joanne Yu

Citations: 259 • 2019

What do people expect from robots?

Francesco Mondada, Roland Siegwart

Citations: 227 • 2008

Semiotic schemas: A framework for grounding language in action and perception

Deb Roy

Citations: 220 • 2005

The Social Impact of a Robot Co-Worker in Industrial Settings

Allison Sauppé, Bilge Mutlu

Citations: 218 • 2015

Value of social robots in services: social cognition perspective

Martina Čaić, Dominik Mahr, Gaby Oderkerken-Schröder

Citations: 217 • 2019

Health Care Robotics: Qualitative Exploration of Key Challenges and Future Directions

Kathrin Cresswell, Sarah Cunningham‐Burley, Aziz Sheikh

Citations: 212 • 2018

Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry

Glenn McCartney, Andrew McCartney

Citations: 211 • 2020

Guests’ perceptions of robot concierge and their adoption intentions

Hyejo Hailey Shin, Miyoung Jeong

Citations: 210 • 2020

Computational Grounded Cognition: a new alliance between grounded cognition and computational modeling

Giovanni Pezzulo, Lawrence W. Barsalou, Angelo Cangelosi, Martin H. Fischer, Ken McRae, Michael J. Spivey

Citations: 206 • 2013