YooHee Hwang

Hong Kong Polytechnic University

Papers

2

Total Citations

62

H-Index

2

About

No biography available yet.

Research Focus

Marketing2 · 62 citations
Business2 · 62 citations
Psychology2 · 62 citations
Applied psychology2 · 62 citations
Service (business)2 · 62 citations
Tourism1 · 54 citations
Hospitality1 · 54 citations
Hospitality industry1 · 54 citations
Political science1 · 54 citations
Public relations1 · 54 citations
Social psychology1 · 8 citations
Forgiveness1 · 8 citations

Key Achievements

2
H-Index
2
Papers
62
Total Citations
31
Avg Citations/Paper
🏆 Most Cited Paper
When Robot (Vs. Human) Employees Say “Sorry” Following Service Failure
54 citations · 2021
📈 Most Prolific Year: 2021 (1 Papers)
🤝 Key Collaborators: 3
🏛 Institutions: Hong Kong Polytechnic University

Top Papers

  1. 1
    When Robot (Vs. Human) Employees Say “Sorry” Following Service Failure
    54 citations · 2021
  2. 2
    Trust and forgiveness in service: effects of single and double deviations with human and robot staff
    8 citations · 2025

Key Collaborators

XWXingyu Wang1 shared papersPGPriyanko Guchait1 shared papersJCJanelle Chan1 shared papers
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