Janelle Chan

Hong Kong Polytechnic University

Papers

3

Total Citations

32

H-Index

3

About

No biography available yet.

Research Focus

Business3 · 32 citations
Service (business)3 · 32 citations
Marketing3 · 32 citations
Robot2 · 24 citations
Computer science2 · 24 citations
Artificial intelligence2 · 24 citations
Psychology2 · 16 citations
Service delivery framework1 · 16 citations
Social psychology2 · 16 citations
Service robot1 · 16 citations
Value (mathematics)1 · 8 citations
Forgiveness1 · 8 citations

Key Achievements

3
H-Index
3
Papers
32
Total Citations
11
Avg Citations/Paper
🏆 Most Cited Paper
Riding on uncertainty: Leveraging human agents and service robots during service delivery
16 citations · 2024
📈 Most Prolific Year: 2025 (2 Papers)
🤝 Key Collaborators: 4
🏛 Institutions: Hong Kong Polytechnic University

Top Papers

  1. 1
    Riding on uncertainty: Leveraging human agents and service robots during service delivery
    16 citations · 2024
  2. 2
    Robots vs humans: an examination of emotional and cognitive responses in upselling and cross-selling
    8 citations · 2025
  3. 3
    Trust and forgiveness in service: effects of single and double deviations with human and robot staff
    8 citations · 2025

Key Collaborators

LWLai Wah Lam1 shared papersICIrene Cheng Chu Chan1 shared papersYHYooHee Hwang1 shared papersRLRob Law1 shared papers
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