Public relations

Design Thinking for Social Innovation

Tim Brown, Jocelyn Wyatt

Citations: 1418 • 2010

How Technology Is Changing Work and Organizations

Wayne F. Cascio, Ramiro Montealegre

Citations: 1094 • 2016

Effects of COVID-19 on hotel marketing and management: a perspective article

Yangyang Jiang, Jun Wen

Citations: 836 • 2020

Customer experience challenges: bringing together digital, physical and social realms

Ruth N. Bolton, Janet R. McColl‐Kennedy, Lilliemay Cheung, Andrew S. Gallan, Chiara Orsingher, Lars Witell, Mohamed Zaki

Citations: 814 • 2018

Partnership for 21st Century Skills

Cathy Ennis

Citations: 777 • 2018

Artificial intelligence and sustainable development

Margaret A. Goralski, Tay Keong Tan

Citations: 701 • 2019

In the hands of machines? The future of aged care

Robert Sparrow, Linda Sparrow

Citations: 618 • 2006

Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots

Ronan de Kervenoael, Rajibul Hasan, Alexandre Schwob, Edwin Goh

Citations: 577 • 2019

From high-touch to high-tech: COVID-19 drives robotics adoption

Zhanjing Zeng, Po‐Ju Chen, Alan A. Lew

Citations: 577 • 2020

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, Paul G. Patterson

Citations: 541 • 2020

Artificial intelligence in business: State of the art and future research agenda

Sandra María Correia Loureiro, João Guerreiro, Iis Tussyadiah

Citations: 512 • 2020

The Robotic Reporter

Matt Carlson

Citations: 499 • 2014

Reconfiguring Boundary Relations: Robotic Innovations in Pharmacy Work

Michael Barrett, Eivor Oborn, Wanda J. Orlikowski, JoAnne Yates

Citations: 416 • 2011

An Overview of Artificial Intelligence Ethics

Changwu Huang, Zeqi Zhang, Bifei Mao, Xin Yao

Citations: 406 • 2022

Artificial intelligence for good health: a scoping review of the ethics literature

Kathleen Murphy, Erica Di Ruggiero, Ross Upshur, Donald J. Willison, Neha Malhotra, Jia Cai, Nakul Malhotra, Vincci Lui, Jennifer Gibson

Citations: 395 • 2021

Health information technology and digital innovation for national learning health and care systems

Aziz Sheikh, Michael Anderson, Sarah Albala, Barbara Casadei, Bryony Dean Franklin, Mike Richards, David Taylor, Holly Tibble, Elías Mossialos

Citations: 369 • 2021

Service robots: value co-creation and co-destruction in elderly care networks

Martina Čaić, Gaby Odekerken‐Schröder, Dominik Mahr

Citations: 362 • 2018

Marketing robot services in hospitality and tourism: the role of anthropomorphism

Jamie Murphy, Ulrike Gretzel, Juho Pesonen

Citations: 360 • 2019

Enter the Robot Journalist

Christer Clerwall

Citations: 358 • 2014

Service Robots: Drivers of Perceived Responsibility for Service Outcomes

Moritz Jörling, Robert Böhm, Stefanie Paluch

Citations: 318 • 2019