University of Massachusetts Boston

🇺🇸 US

Papers

46

Total Citations

5,251

H-Index

24

Researchers

56

About

No biography available yet.

Research Focus

Computer science37 · 4,525 citations
Artificial intelligence29 · 4,044 citations
Business15 · 3,450 citations
Marketing13 · 3,404 citations
Service (business)12 · 3,395 citations
Robot21 · 3,238 citations
Service design5 · 2,947 citations
Service provider3 · 2,876 citations
Knowledge management7 · 2,816 citations
Robotics6 · 2,236 citations

Key Achievements

24
H-Index
46
Papers
5,251
Total Citations
56
Faculty & Researchers
🏆 Most Cited Paper
Brave new world: service robots in the frontline
2,082 citations · 2018
📊 Avg Citations/Paper: 114
📈 Most Prolific Year: 2021 (6)
🔬 Research Focus: Computer science, Artificial intelligence, Business, Marketing, Service (business), Robot

Top Papers

  1. 1
    Brave new world: service robots in the frontline
    2,082 citations · 2018
  2. 2
    Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
    541 citations · 2020
  3. 3
    SceneNN: A Scene Meshes Dataset with aNNotations
    346 citations · 2016
  4. 4
    A stochastic reinforcement learning algorithm for learning real-valued functions
    297 citations · 1990
  5. 5
    Corporate Digital Responsibility in Service Firms and Their Ecosystems
    253 citations · 2022
  6. 6
    On-orbit radiometric characterization of OLI (Landsat-8) for applications in aquatic remote sensing
    244 citations · 2014
  7. 7
    Service robots, agency and embarrassing service encounters
    200 citations · 2021
  8. 8
    Landsat 8 remote sensing reflectance (Rrs) products: Evaluations, intercomparisons, and enhancements
    153 citations · 2017
  9. 9
    Living and working with service robots: a TCCM analysis and considerations for future research
    116 citations · 2022
  10. 10
    On real-time transactions
    114 citations · 1988

Faculty & Researchers

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