Matteo Borghi

University of Reading, Henley College

Papers

5

Total Citations

371

H-Index

5

About

No biography available yet.

Research Focus

Robot5 · 371 citations
Computer science5 · 371 citations
Artificial intelligence5 · 371 citations
Marketing4 · 291 citations
Hospitality industry4 · 291 citations
Tourism4 · 291 citations
Hospitality4 · 291 citations
Service (business)4 · 291 citations
Business4 · 291 citations
Psychology3 · 264 citations
Political science3 · 246 citations
Data science1 · 145 citations

Key Achievements

5
H-Index
5
Papers
371
Total Citations
74
Avg Citations/Paper
🏆 Most Cited Paper
Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics
145 citations · 2021
📈 Most Prolific Year: 2023 (2 Papers)
🤝 Key Collaborators: 3
🏛 Institutions: University of Reading, Henley College

Top Papers

  1. 1
    Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics
    145 citations · 2021
  2. 2
    The role of emotions in the consumer meaning-making of interactions with social robots
    80 citations · 2022
  3. 3
    Service robots in online reviews: Online robotic discourse
    62 citations · 2020
  4. 4
    Asymmetrical Influences of Service Robots’ Perceived Performance on Overall Customer Satisfaction: An Empirical Investigation Leveraging Online Reviews
    45 citations · 2023
  5. 5
    The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors
    39 citations · 2023

Key Collaborators

MMMarcello M. Mariani5 shared papersRPRodrigo Perez‐Vega1 shared papersJWJochen Wirtz1 shared papers
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