K. Srinivasa Rao

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About

Dr. K. Srinivasa Rao is a leading scholar in the hospitality and tourism technology domain, with a focused expertise in the integration of service robots and artificial intelligence within the travel experience. His most impactful work, a 2023 systematic literature review on service robots in hospitality and tourism, has garnered 41 citations, establishing a foundational framework for researchers and industry professionals alike. In this seminal study, Rao employed the rigorous SPAR-4-SLR methodology to synthesize existing knowledge on how service robots facilitate a touchless, safe, and efficient guest experience. By mapping the current landscape and identifying critical gaps, his research not only provides a comprehensive overview of robotic applications—from concierge bots to automated housekeeping—but also charts a clear, actionable roadmap for future investigations. Dr. Rao’s contributions are particularly notable for bridging the gap between technological innovation and practical service delivery, offering vital insights for an industry rapidly adapting to post-pandemic demands. His work serves as an essential reference point for any researcher exploring the intersection of automation, customer satisfaction, and operational efficiency in modern hospitality.