Anggarawati Sularsih
Papers
1
Total Citations
7
H-Index
1
About
Anggarawati Sularsih’s research focuses on technology adoption and service innovation in the travel, tourism, and hospitality (TTH) industries, with a particular emphasis on the transformative impact of the COVID-19 pandemic. Her most-cited work, “Will Self-Service Technologies Be Widely Adopted in Travel, Tourism, and Hospitality Industries During and after COVID-19?” (2022), examines how the pandemic accelerated the shift toward self-service technologies—such as contactless check-ins and automated kiosks—as a response to health concerns and operational disruptions. By drawing parallels with earlier outbreaks like SARS and MERS, Sularsih provides a nuanced analysis of how crises reshape consumer behavior and industry practices. Her contributions highlight the long-term implications for service delivery, offering practical insights for businesses navigating post-pandemic recovery. With 7 citations, this paper has already influenced discussions on digital transformation in TTH sectors. Sularsih’s work is essential for students and researchers interested in the intersection of technology, crisis management, and service innovation, demonstrating how external shocks can drive lasting change in global industries.
Research Focus
Key Achievements
Top Papers
- 1