Welf H. Weiger
Papers
3
Total Citations
58
H-Index
3
About
No biography available yet.
Research Focus
Service (business)3 · 58 citations
Robot3 · 58 citations
Marketing3 · 58 citations
Business3 · 58 citations
Psychology3 · 58 citations
Artificial intelligence3 · 58 citations
Computer science3 · 58 citations
Human–computer interaction3 · 58 citations
Blame3 · 58 citations
Social psychology2 · 45 citations
Affect (linguistics)1 · 38 citations
Attribution1 · 38 citations
Key Achievements
3
H-Index
3
Papers
58
Total Citations
19
Avg Citations/Paper
🏆 Most Cited Paper
Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention
38 citations · 2022
📈 Most Prolific Year: 2022 (2 Papers)
🤝 Key Collaborators: 3
🏛 Institutions: Alfaisal University
Top Papers
- 1
- 2
- 3
Key Collaborators
Related papers
- Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots
- Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention
- Claim Success, but Blame the Bot? User Reactions to Service Failure and Recovery in Interactions with Humanoid Service Robots
- To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?
- Service robot failures in hospitality: understanding customer attribution of responsibility
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