OTHER
Claim Success, but Blame the Bot? User Reactions to Service Failure and Recovery in Interactions with Humanoid Service Robots
Nika Mozafari, Melanie Schwede, Maik Hammerschmidt, Welf H. Weiger
- Year
- 2023
- Citations
- 7
Keywords
BlameService (business)Humanoid robotService delivery frameworkRobotComputer scienceHuman–computer interactionPsychologyInternet privacyBusiness
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