Viachaslau Filimonau
Papers
2
Total Citations
6
H-Index
1
About
Viachaslau Filimonau is an emerging researcher whose work sits at the intersection of hospitality technology, consumer behavior, and service innovation. His scholarship focuses particularly on the integration of service robots into hospitality and restaurant environments, examining how customers perceive, accept, and derive value from robotic service delivery. Filimonau's most notable contributions explore the psychological and experiential dimensions of human-robot interaction in service contexts. His 2025 study on human-like traits in service robots investigates how anthropomorphic characteristics influence perceived authenticity and customer value — a timely question as hospitality operators increasingly automate front-of-house functions. Complementing this, his research on perceived efficiency of robot servers in restaurants unpacks the functional, emotional, social, and epistemic values that mediate customer evaluations of robotic performance. With his most-cited work accumulating 5 citations since publication in 2025, Filimonau represents a researcher at the early stages of building a recognized body of scholarship. His empirical, survey-based methodology reflects a commitment to grounded, practitioner-relevant insights. Students and industry professionals interested in the future of automated hospitality service will find his growing portfolio an important reference point for understanding consumer acceptance of emerging technologies.
Research Focus
Key Achievements
Top Papers
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