Ming-Way Li
Papers
1
Total Citations
21
H-Index
1
About
Ming-Way Li is a pioneering researcher at the intersection of organizational behavior and emerging technology, whose work critically examines how smart technologies—including artificial intelligence, robotics, and algorithms (STARA)—reshape the modern workplace. In his landmark 2025 study, Li reveals the double-edged-sword nature of STARA awareness on proactive customer service performance, demonstrating that while such awareness can enhance work engagement and employee resilience, it also carries hidden costs that may undermine service excellence. This nuanced contribution, already garnering 21 citations, challenges simplistic narratives about technology adoption and provides a vital framework for understanding employee adaptation in increasingly automated environments. Li’s research is particularly notable for its practical implications, offering evidence-based insights for organizations navigating the complex human-technology interface. His work stands as an essential reference for scholars and practitioners seeking to balance technological advancement with employee well-being and performance.
Research Focus
Key Achievements
Top Papers
- 1