Papers
1
Total Citations
21
H-Index
1
About
Dr. Hsiu-Yu Teng is a leading scholar in organizational behavior and human resource management, whose work critically examines the intersection of emerging technologies and employee performance. Her research primarily focuses on how smart technology, artificial intelligence, robotics, and algorithms (STARA) reshape workplace dynamics, with a particular emphasis on frontline service roles. In her highly cited 2025 study, Dr. Teng reveals the nuanced, double-edged-sword effect of STARA awareness on proactive customer service performance, demonstrating that while such awareness can enhance work engagement and employee resilience, it also poses risks to motivation and adaptability. This work has already garnered 21 citations, reflecting its timely relevance as organizations navigate digital transformation. Dr. Teng’s contributions are notable for bridging theoretical frameworks with practical implications, offering evidence-based insights for managers seeking to harness technology without undermining employee well-being. Her research is widely recognized for its methodological rigor and its ability to inform both academic discourse and real-world HR strategies, making her a vital voice in understanding the human side of automation.
Research Focus
Key Achievements
Top Papers
- 1