Mindy K. Shoss
Papers
3
Total Citations
34
H-Index
2
About
Mindy K. Shoss is a prominent organizational psychologist whose research sits at the critical intersection of technology, work, and employee well-being. Her scholarship focuses on how emerging technologies — particularly robots and artificial intelligence — reshape the modern workplace and influence workers' psychological experiences and perceptions of job security. Shoss's most recognized work includes a 2024 qualitative investigation into restaurant and foodservice employees' lived experiences working alongside service robots, which has already garnered 22 citations, reflecting strong early scholarly interest. This study offers rare insight into the human side of mandated technology adoption, centering worker well-being rather than organizational efficiency alone. Complementing this, her 2022 cross-national research drawing on Eurobarometer survey data examines how societal inequality shapes public perceptions of AI and robots as workforce threats — a timely contribution that situates individual attitudes within broader structural contexts and has accumulated 12 citations across its primary and supplemental publications. Shoss's work stands out for its methodological diversity, combining qualitative inquiry with large-scale survey analysis. For students and researchers navigating the rapidly evolving landscape of human-technology interaction, her scholarship provides both empirical grounding and humanistic sensitivity — making her a significant voice in understanding technology's social and psychological consequences for workers.
Research Focus
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Top Papers
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