Emily Broker
Papers
1
Total Citations
22
H-Index
1
About
Emily Broker is an emerging leader in hospitality technology research, with a sharp focus on the human dimensions of service automation. Her work critically examines the intersection of robotics and employee well-being, particularly in the restaurant and foodservice industry. Broker’s most impactful study, “Working with service robots in the dining room: Employees’ perspectives and realities” (2024, 22 citations), offers a rare, ground-level view of mandated service robot adoption. Using qualitative methodology, she reveals how frontline workers perceive and are psychologically affected by these technological shifts—a contribution that moves beyond efficiency metrics to prioritize human experience. This paper has quickly become a touchstone for scholars and practitioners navigating the ethical and practical challenges of automation in hospitality. Broker’s research is notable for centering the voices of often-overlooked employees, providing actionable insights for industry leaders. As service robots proliferate, her work is essential reading for anyone seeking to understand the real-world impact of technology on the people who power the dining experience.
Research Focus
Key Achievements
Top Papers
- 1