Krishna Raj Bhandari

Papers

Total Citations

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About

Dr. Krishna Raj Bhandari is a rising scholar at the intersection of artificial intelligence, service robotics, and luxury hospitality management. His research primarily investigates how AI-mediated service robots influence customer behavior, particularly in high-end service environments where consumer expectations are uniquely demanding. In his most cited work, "Can Consumer Citizenship Behavior be Created Using Service Robots in Luxury Hospitality Services?" (2023, 4 citations), Dr. Bhandari explores the mechanisms through which robotic service quality can foster voluntary, citizenship-like behaviors among luxury hotel guests. This study is notable for bridging the gap between emerging AI technologies and the nuanced psychology of luxury consumers, offering practical insights for hoteliers seeking to integrate automation without compromising exclusivity. While still early in his career, Dr. Bhandari’s work signals a critical shift in hospitality research—moving beyond traditional human-to-human service models to understand how non-human agents can cultivate loyalty and advocacy. His contributions are particularly timely as the luxury sector grapples with balancing technological efficiency with the personalized, empathetic service that defines its brand. For students and researchers, Dr. Bhandari represents a forward-thinking voice in service management, demonstrating how cutting-edge technology can be harnessed to enhance, rather than diminish, the guest experience.