Consumer behaviour

Adoption of AI-based chatbots for hospitality and tourism

Rajasshrie Pillai, Brijesh Sivathanu

Citations: 884 • 2020

Artificial Intelligence in FinTech: understanding robo-advisors adoption among customers

Daniel Belanche, Luis V. Casaló, Carlos Flavián

Citations: 775 • 2019

AI in marketing, consumer research and psychology: A systematic literature review and research agenda

Marcello M. Mariani, Rodrigo Perez‐Vega, Jochen Wirtz

Citations: 540 • 2021

Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors

Seong Soo

Citations: 248 • 2020

Consumer interaction with cutting-edge technologies: Implications for future research

Nisreen Ameen, Sameer Hosany, Ali Tarhini

Citations: 166 • 2021

Understanding motivated consumer innovativeness in the context of a robotic restaurant: The moderating role of product knowledge

Jinsoo Hwang, Seulgi Park, Insin Kim

Citations: 165 • 2020

Does anthropomorphism influence customers’ switching intentions in the self-service technology failure context?

Alei Fan, Luorong Wu, Anna S. Mattila

Citations: 148 • 2016

Designing a Better Shopbot

Alan L. Montgomery, Kartik Hosanagar, Ramayya Krishnan, Karen Clay

Citations: 132 • 2004

Application of consumer innovativeness to the context of robotic restaurants

Jinkyung Jenny Kim, Ja Young Choe, Jinsoo Hwang

Citations: 113 • 2020

Consumer intention to use service robots: a cognitive–affective–conative framework

Dan Huang, Qiurong Chen, Songshan Huang, Xinyi Liu

Citations: 112 • 2023

The consumption values and consumer innovativeness on convergence products

Won‐Moo Hur, Jeong‐Ju Yoo, Te‐Lin Chung

Citations: 108 • 2012

The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior

Yawei Wang, Qi Kang, Shoujiang Zhou, Yuanyuan Dong, Junqi Liu

Citations: 93 • 2022

The impact of artificial intelligence technology stimuli on smart customer experience and the moderating effect of technology readiness

Jingyan Gao, Lina Ren, Yang Yang, Duo Zhang, Lan Li

Citations: 87 • 2022

Impact of artificial intelligent and industry 4.0 based products on consumer behaviour characteristics: A meta-analysis-based review

Sameen Khan, Sarika Tomar, Maryam Fatima, Mohd Zaheen Khan

Citations: 74 • 2022

Investigating the use experience of restaurant service robots: the cognitive–affective–behavioral framework

Ching‐Fu Chen, V.G. Girish

Citations: 70 • 2023

Effects of robot restaurants’ food quality, service quality and high-tech atmosphere perception on customers’ behavioral intentions

Dong Zhu

Citations: 54 • 2022

Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea

Min‐Kyu Kwak, JeungSun Lee, Seong‐Soo Cha

Citations: 50 • 2021

Pursuing the drivers of consumer behaviour toward service robots in the hotel industry

Mohammad Soliman, Stanislav Ivanov, Islam Elgammal, Craig Webster, Alamir N. Al-Alawi

Citations: 49 • 2024

Consumer acceptance of autonomous delivery robots for last-mile delivery: Technological and health perspectives

Kum Fai Yuen, Lanhui Cai, Yong Guang Lim, Xueqin Wang

Citations: 32 • 2022

Consumer perceptions of Interactive Service Robots: A Value-Dominant Logic perspective

Willy Barnett, Adrienne Foos, Thorsten Gruber, Debbie Keeling, Kathleen Keeling, Linda Nasr

Citations: 26 • 2014