Chien-Yu Chen
Papers
1
Total Citations
21
H-Index
1
About
Chien-Yu Chen is a rising scholar at the forefront of organizational behavior and human–technology interaction, with a research focus on how emerging technologies—particularly smart technology, artificial intelligence, robotics, and algorithms (STARA)—reshape employee attitudes, resilience, and performance in service contexts. Her most-cited work, a 2025 study published in a leading management journal, has already garnered 21 citations, revealing a double-edged-sword influence of STARA awareness on proactive customer service performance. Chen demonstrates that while such awareness can erode work engagement, it simultaneously fosters employee resilience, offering a nuanced counterpoint to prevailing techno-stress narratives. This contribution is notable for its theoretical integration of conservation of resources and job demands–resources models, and for providing practical insights into how organizations can buffer negative effects while leveraging resilience-building mechanisms. Chen’s work is particularly impactful for scholars and practitioners navigating the human side of digital transformation, establishing her as a key voice in the evolving conversation on AI and the future of work.
Research Focus
Key Achievements
Top Papers
- 1