Self-service

When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal

Alei Fan, Luorong Wu, Li Miao, Anna S. Mattila

Citations: 205 • 2019

Does anthropomorphism influence customers’ switching intentions in the self-service technology failure context?

Alei Fan, Luorong Wu, Anna S. Mattila

Citations: 148 • 2016

Customer versus Employee Perceptions: A Review of Self-Service Technology Options as Illustrated in Self-Checkouts in U.S. Retail Industry

Alexis McWilliams, İsmet Anıtsal, M. Meral Anitsal

Citations: 11 • 2016

Self-Recovery Prompting: Promptable General Purpose Service Robot System with Foundation Models and Self-Recovery

Mimo Shirasaka, Tatsuya Matsushima, Yuya Ikeda, Aoi Horo, So Ikoma, Chikaha Tsuji, Hikaru Wada, Tsunekazu Omija, Dai Komukai, Yutaka Matsuo, Yusuke Iwasawa

Citations: 9 • 2024

Service robots, artificial intelligence awareness, self-efficacy and work engagement

Xiang‐Peng Kong, Chunhao Ma

Citations: 8 • 2025

A web service-based approach for developing self-adaptive systems

Dhrgam Al Kafaf, Dae‐Kyoo Kim

Citations: 8 • 2017

Service Virtualization for Self-adaptation in Mobile Cyber-Physical Systems

Amir Taherkordi, Peter Herrmann, Jan Olaf Blech, Álvaro Fernández Casaní

Citations: 5 • 2017

Challenges Faced by Persons with Disabilities Using Self-Service Technologies

Dana Boucher, Neeti Dave, Steven DeDomenic, Kirsten Frey, Morgan Goetz, Charles Gomez, Emily Hamman, Kevin Hitch, Jonah Jordan, Wahaj A. Khan, J. Norvig Larsen, Caleb Macadaeg, Justin J. MacNeill, Christina Mangione, Adriene Mannas, Kristen Martin, Madison Myers, Rujuta Patel, Shiv Patel, Brian Peterson, Kaitlyn Roberts, Zachary P. Sanders, Devin Shah, Ryley White, Kirsten Wozniak, Lindsay Wright, Clarisse Zigan, Justan Zommers, Bradley S. Duerstock

Citations: 5 • 2021

Building Self-adaptive Software Systems with Component, Services & Agents Technologies: Self-OSGi

Mauro Dragone

Citations: 4 • 2013

Image recognition technology and its application in the interactive design of commercial self-service robot

Chao Peng

Citations: 2 • 2024

Current Issues on Robots and Self-Service Technology in Responsible and Creative Tourism

Tevfik Demirçiftçi

Citations: 2 • 2024

Revolutionizing Retail

Semiu Olawale Makinde, Abdullahi AbdulRafiu, Shehu Sakariyahu, Akeem Apo Ahmed

Citations: 1 • 2025