Papers

1

Total Citations

205

H-Index

1

About

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Research Focus

Key Achievements

1
H-Index
1
Papers
205
Total Citations
205
Avg Citations/Paper
🏆 Most Cited Paper
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal
205 citations · 2019
📈 Most Prolific Year: 2019 (1 Papers)
🤝 Key Collaborators: 3
🏛 Institutions: Oklahoma State University

Top Papers

  1. 1

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