Loyalty business model

Retail Branding and Customer Loyalty: an overview

Dhruv Grewal, Michael Lévy, Donald R. Lehmann

Citations: 188 • 2004

Perceived robotic server qualities and functions explaining customer loyalty in the theme park context

Ady Milman, Asli D.A. Tasci, Tingting Zhang

Citations: 55 • 2020

The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service

Chanmi Hong, Eun-Kyong Choi, Hyun-Woo Joung, Hak‐Seon Kim

Citations: 35 • 2023

The Impact of Robotic Gastronomic Experiences on Customer Value, Delight and Loyalty in Service-Robot Restaurants

Faizan Ali, Osman Seraceddin Sesliokuyucu, Kashif Ali Khan, Salman Alotaibi, WU Cheng-zhong

Citations: 15 • 2024

Analysing the impacts of artificial intelligence service quality and human service quality on customer satisfaction and customer loyalty in the hospitality sector

Semele Jatin Sardesai, Edgar D’Souza, Supriyanka Govekar

Citations: 14 • 2024

Is a Robot Barista Better Than a Human Barista? A Moderating Role of Type of Service Providers

Jinsoo Hwang, Jinkyung Jenny Kim, Ja Young Choe, Heather Markham Kim

Citations: 13 • 2023

Role of AI in enhancing customer engagement, loyalty and loyalty programme performance

Choukri Menidjel, Linda D. Hollebeek, Anu Leppiman, Iivi Riivits-Arkonsuo

Citations: 9 • 2022

Customers’ perceived product creativity and innovativeness in robot-service restaurants, and their impact on customer loyalty

Jong‐Hyeong Kim, Seong Seop Kim, Zemenu Amare Ayalew, Godfrey Kato

Citations: 4 • 2025

Service Robots—An Innovative Sustainability in Rural Banking

R. Vedapradha, E. Sudha, Venkoba Rao Divyashree

Citations: 4 • 2023

Effect of emotional labor on customer satisfaction: The study of multiple moderators in hospitality industry of Pakistan

Kamran Ghaffar, Mubbasher Munir, Osama Aziz, Noman Arshed

Citations: 2 • 2022

"UBERIZATION" OF CUSTOMER NEEDS WITH DATA ANALYTICS: HOW MARKETING STRATEGY "LIFTS" PRODUCTS INNOVATION?

Mohammed Nadeem

Citations: 2 • 2018

Service Delivery Digitalization as a Tool for COVID- 19 Recovery in Fast-Food Restaurants in Nairobi, Kenya

Kennedy Maithya Maingi, George Otieno Obonyo

Citations: 2 • 2022

Mimicking Technology in Creating and Optimising Marketing Value, Customer Experience, Retention and Loyalty

Kiran Vazirani, Sunanda Vincent Jaiwant

Citations: 2 • 2025