Nancy Kiliswa

Papers

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About

Dr. Nancy Kiliswa is a pioneering researcher at the intersection of service robotics, artificial intelligence, and cross-cultural consumer behavior. Her work fundamentally explores how cultural contexts shape the acceptance and adoption of professional service robots—humanoid and non-humanoid AI-enabled machines that communicate and deliver services to customers. Her most cited study, "Acceptance of Professional Service Robots: A Cross-Cultural Study" (2023), with 4 citations, provides critical insights into how cultural dimensions influence user trust and willingness to engage with robotic service providers. This research bridges the gap between technological innovation and human-centered design, offering actionable frameworks for organizations deploying AI in customer-facing roles. Dr. Kiliswa’s contributions are particularly notable for their interdisciplinary approach, combining insights from human-computer interaction, cross-cultural psychology, and service management. Her work is essential reading for students and researchers interested in the global diffusion of service robots, highlighting that technological acceptance is not universal but deeply embedded in cultural norms and expectations.