Maura L. Scott

Florida State University, BI Norwegian Business School, Arizona State University

Papers

5

Total Citations

1,324

H-Index

5

About

No biography available yet.

Research Focus

Service (business)5 · 1,324 citations
Marketing5 · 1,324 citations
Business5 · 1,324 citations
Social psychology3 · 1,291 citations
Psychology3 · 1,291 citations
Sociology3 · 1,291 citations
Service provider1 · 1,098 citations
Belongingness1 · 1,098 citations
Consumption (sociology)1 · 1,098 citations
Order (exchange)1 · 1,098 citations
Advertising1 · 1,098 citations
Purchasing1 · 1,098 citations

Key Achievements

5
H-Index
5
Papers
1,324
Total Citations
265
Avg Citations/Paper
🏆 Most Cited Paper
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
1,098 citations · 2019
📈 Most Prolific Year: 2019 (1 Papers)
🤝 Key Collaborators: 9
🏛 Institutions: Florida State University, BI Norwegian Business School, Arizona State University

Top Papers

  1. 1
    Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
    1,098 citations · 2019
  2. 2
    Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings
    146 citations · 2020
  3. 3
    Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services
    47 citations · 2024
  4. 4
    Language matters: humanizing service robots through the use of language during the COVID-19 pandemic
    27 citations · 2022
  5. 5
    Viva robonomics!? Cost–benefit analysis of robots and future directions in service and robonomics research
    6 citations · 2025

Key Collaborators

MMMartin Mende5 shared papersDGDhruv Grewal4 shared papersJVJenny van Doorn3 shared papersISIlana Shanks3 shared papersSKSmriti Kumar1 shared papersNJNicole J. Hess1 shared papersMKMirja Kroschke1 shared papersALAnne L. Roggeveen1 shared papersEGElizabeth G. Miller1 shared papers
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