Ilana Shanks

Florida State University, Stony Brook University

Papers

3

Total Citations

1,151

H-Index

3

About

No biography available yet.

Research Focus

Service (business)3 · 1,151 citations
Marketing3 · 1,151 citations
Business3 · 1,151 citations
Psychology2 · 1,145 citations
Social psychology2 · 1,145 citations
Sociology2 · 1,145 citations
Advertising1 · 1,098 citations
Belongingness1 · 1,098 citations
Consumption (sociology)1 · 1,098 citations
Order (exchange)1 · 1,098 citations
Purchasing1 · 1,098 citations
Service provider1 · 1,098 citations

Key Achievements

3
H-Index
3
Papers
1,151
Total Citations
384
Avg Citations/Paper
🏆 Most Cited Paper
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
1,098 citations · 2019
📈 Most Prolific Year: 2019 (1 Papers)
🤝 Key Collaborators: 5
🏛 Institutions: Florida State University, Stony Brook University

Top Papers

  1. 1
    Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
    1,098 citations · 2019
  2. 2
    Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services
    47 citations · 2024
  3. 3
    Viva robonomics!? Cost–benefit analysis of robots and future directions in service and robonomics research
    6 citations · 2025

Key Collaborators

JVJenny van Doorn3 shared papersDGDhruv Grewal3 shared papersMLMaura L. Scott3 shared papersMMMartin Mende3 shared papersNJNicole J. Hess1 shared papers
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