Max Robotics — Global Service Robot Directory + US Certification

About

Manuel Camarneiro is a researcher at the forefront of human-robot interaction, with a focused interest in deploying service robots to enhance customer experiences. His work primarily investigates how autonomous systems can transition from industrial settings into dynamic, human-centric environments like retail stores. Camarneiro’s major contribution lies in exploring the practical integration of personal robots as tools for improving in-store customer engagement. His most cited work, "A Personal Robot as an Improvement to the Customers’ In-store Experience" (2018), which has garnered 11 citations, directly addresses the evolving expectations of modern consumers. By analyzing how robotic assistants can keep shoppers engaged, he bridges the gap between emerging robotics technology and tangible commercial applications. Further expanding this field, his research on "Human-Robot Interaction Based on Gestures for Service Robots" (2017) delves into the intuitive, non-verbal communication methods necessary for these robots to operate seamlessly alongside people. Through this body of work, Camarneiro provides a foundational understanding of how retailers can leverage robotics not just for automation, but as a strategic tool to enrich the buying journey and maintain consumer interest in a competitive market.