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About

Helen Dickinson is a leading scholar in public governance and policy, with a focused expertise on the intersection of disruptive technologies and care services. Her research critically examines how emerging technologies—particularly care robots—are reshaping public sector performance, workforce dynamics, and governance frameworks. Dickinson’s major contributions include identifying the policy capacity gaps and governance tensions that arise when integrating robotic technologies into aged and disability care systems, especially in Australia and New Zealand. Her most cited work, “Exploring governance tensions of disruptive technologies: the case of care robots in Australia and New Zealand” (2021, 17 citations), provides a foundational analysis of the unexpected consequences and risks accompanying these innovations. She has also explored the changing nature of work in public services and the need to return to performance fundamentals during technological disruption. With over 25 citations across her key papers, Dickinson’s research is highly influential in guiding policymakers and practitioners through the complexities of stewarding disruptive technologies. Her notable achievements include co-editing volumes on public sector performance and contributing to global discussions on COVID-19’s acceleration of care robot adoption, making her a vital voice in contemporary public administration and technology governance.