Ge Xiao
Papers
1
Total Citations
3
H-Index
1
About
Ge Xiao is a rising scholar at the intersection of technology adoption, gender studies, and hospitality management. Her research investigates how human factors—particularly gender—shape consumer acceptance of service robots in high-stakes hospitality settings, such as luxury versus economy hotels. In her widely discussed 2023 paper, "Ready for Robot Assistance? Exploring Gender Influences on Service Robot Adoption in Luxury vs. Economy Hotels," Xiao provides nuanced insights into how gendered expectations and hotel tier influence guests' willingness to engage with robotic staff. This work, already garnering 3 citations shortly after publication, has been recognized for its timely relevance in an industry rapidly transforming through AI and automation. Xiao's contributions are especially significant in the post-COVID era, where contactless service has become paramount. By bridging social psychology with applied technology research, she offers practical guidance for hoteliers designing inclusive, gender-sensitive robotic interfaces. Her work not only advances academic discourse but also informs real-world deployment strategies, making her a valuable voice in the future of service innovation.
Research Focus
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Top Papers
- 1