Emily Ma

University of Surrey, University of Massachusetts Amherst

Papers

7

Total Citations

359

H-Index

7

About

No biography available yet.

Research Focus

Marketing7 · 359 citations
Business7 · 359 citations
Service (business)7 · 359 citations
Tourism4 · 248 citations
Hospitality4 · 248 citations
Advertising4 · 213 citations
Psychology3 · 208 citations
Computer science4 · 204 citations
Hospitality industry3 · 190 citations
Product (mathematics)3 · 174 citations
Sociology2 · 150 citations
Public relations2 · 138 citations

Key Achievements

7
H-Index
7
Papers
359
Total Citations
51
Avg Citations/Paper
🏆 Most Cited Paper
Working with service robots? A systematic literature review of hospitality employees’ perspectives
111 citations · 2023
📈 Most Prolific Year: 2022 (2 Papers)
🤝 Key Collaborators: 12
🏛 Institutions: University of Surrey, University of Massachusetts Amherst

Top Papers

  1. 1
    Working with service robots? A systematic literature review of hospitality employees’ perspectives
    111 citations · 2023
  2. 2
    When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants
    64 citations · 2021
  3. 3
    Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels
    58 citations · 2022
  4. 4
    Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants
    52 citations · 2022
  5. 5
    Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective
    39 citations · 2024
  6. 6
    Working with robots: A job design perspective of hospitality employees’ collaboration intentions with service robots
    27 citations · 2024
  7. 7
    Similarity-attraction theory perspective on service employees and service robots’ interactions
    8 citations · 2025

Key Collaborators

HSHanqun Song4 shared papersHYHuijun Yang4 shared papersYWYao‐Chin Wang4 shared papersMKMisun Kim1 shared papersAHAaron Hsiao1 shared papersDWDanni Wang1 shared papersXYXi Yu Leung1 shared papersLHLeijun Huang1 shared papersBYBao YaFang1 shared papersSRSacha Reid1 shared papersJXJingjing Xu1 shared papersDWDanni Wang1 shared papers
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