Hanqun Song

University of Bradford, University of Essex

Papers

6

Total Citations

230

H-Index

6

About

No biography available yet.

Research Focus

Business6 · 230 citations
Service (business)6 · 230 citations
Marketing6 · 230 citations
Psychology4 · 170 citations
Tourism3 · 152 citations
Advertising3 · 149 citations
Computer science4 · 139 citations
Hospitality2 · 110 citations
Casual2 · 110 citations
Product (mathematics)2 · 110 citations
Quality (philosophy)2 · 73 citations
Service quality2 · 73 citations

Key Achievements

6
H-Index
6
Papers
230
Total Citations
38
Avg Citations/Paper
🏆 Most Cited Paper
Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels
58 citations · 2022
📈 Most Prolific Year: 2022 (2 Papers)
🤝 Key Collaborators: 6
🏛 Institutions: University of Bradford, University of Essex

Top Papers

  1. 1
    Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels
    58 citations · 2022
  2. 2
    Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants
    52 citations · 2022
  3. 3
    Robotic service quality, authenticity, and revisit intention to restaurants in China: extending cognitive appraisal theory
    42 citations · 2023
  4. 4
    Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective
    39 citations · 2024
  5. 5
    Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach
    31 citations · 2024
  6. 6
    Similarity-attraction theory perspective on service employees and service robots’ interactions
    8 citations · 2025

Key Collaborators

HYHuijun Yang6 shared papersYWYao‐Chin Wang4 shared papersEMEmily Ma4 shared papersAYAndi Yang1 shared papersESErose Sthapit1 shared papersLXLantian Xia1 shared papers
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