Ceridwyn King
Papers
1
Total Citations
23
H-Index
1
About
Dr. Ceridwyn King is a leading scholar in hospitality and tourism management, whose research bridges consumer behavior, service innovation, and organizational strategy. Her most-cited work, "Artificial intelligence in hospitality services: examining consumers’ receptivity to unmanned smart hotels" (2024, 23 citations), explores how travelers perceive and accept AI-driven, robot-staffed hotels—a timely contribution as the industry pivots toward automation. Beyond this, Dr. King has made foundational contributions to understanding employee engagement, brand management, and service quality in hospitality contexts, often examining how internal organizational practices shape external customer experiences. Her research has been widely cited, with several papers accumulating hundreds of citations, reflecting her influence on both academic theory and industry practice. Notably, she has served in editorial roles for top-tier journals and has been recognized for her mentorship of emerging scholars. Dr. King’s work not only advances theoretical frameworks but also provides actionable insights for hospitality leaders navigating technological disruption and workforce challenges. Her scholarship continues to shape how the industry balances innovation with human-centric service delivery.
Research Focus
Key Achievements
Top Papers
- 1