Impact of Robot Size and Number on Human–Robot Persuasion

Abstract

Technological progress has seamlessly integrated digital assistants into our everyday lives, sparking an interest in social robots that communicate through both verbal and non-verbal means. The potential of these robots to influence human behaviour and attitudes holds significant implications for fields such as healthcare, marketing, and promoting sustainability. This study investigates how the design and behavioural aspects of social robots affect their ability to persuade, drawing on principles from human interaction to enhance the quality of human–robot interactions. Conducted in three stages, the experiments involved 73 participants, offering a comprehensive view of human responses to robotic persuasion. Surprisingly, the findings reveal that individuals tend to be more receptive to a single robot than to groups of robots. Nao was identified as more effective and capable of persuasion than Pepper. This study shows that successful persuasion by robots depends on social influence, the robot’s appearance, and people’s past experiences with technology.